The client has a goal to provide world-class service to their consumers. Hence, consistently ensure the highest level of product, customer service, and operating process knowledge of its employees. Thus, TBC Bank regularly evaluates the knowledge of its people and the quality of its training programs. Since over 7,000 employees work in a bank, it was time-consuming to manage the entire evaluation process on paper. The decision was to fully digitalize the evaluation process to make it more efficient and cost-effective.
Vabaco created a multifunctional easy-to-use employee electronic testing solution that enables the bank to manage their Questions Database, and Test Templates, conduct Digital Exams for many simultaneous participants, ensure different exam versions for different participants, and manage results assessment and appellation process.
– simultaneously testing 7,000 employees
– up to 20 000 tests annually
– 50% less administrative work.